British Airways officially opened their new lounge in the International Departures side of Cape Town International Airport yesterday, Wednesday 2 April 2014.
The new lounge is twice the size of the previous one and can comfortably accommodate up to 148 BA First and Business class passengers. The larger lounge comes at just the right time with BA increasing the direct Cape Town-London flights from seven to ten a week from May.
The R19.8 million lounge boasts two large bathrooms with luxury shower, numerous power outlets (90% of visitors will have their own outlet), a stylish wine bar filled with South African wines, and a new menu featuring more hot dishes. It is the first lounge in South Africa to be modelled on the BA Galleries Lounges in Heathrow’s Terminal 5.
The lounge, designed by South African agency Tonic, incorporates the best of British and South African design. Huge floor to ceiling glass windows flood the space with light while also setting the scene for a spectacular sunset viewing.
Denize McGregor, head of customer service and operations at BA, said that what sets the airline apart is their customer service and experience, including the customer experience on the ground. Lounges are a key feature in this with frequent flyers naming them as one of the most important aspects in loyalty programmes.
Alan Winde, Western Cape MEC for economic development and tourism, commended BA on their commitment to the South African and Western Cape economy. He called it a great partnership and applauded the airline on not leaving at the end of the busy summer season, but actually increasing frequencies. “The direct flights really mean a lot” said Winde.
Visiting the BA lounge soon? Comment and let us know what you think.
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